Privacy Policy

Welcome to Charli Tours. We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, purchase tour packages, review tour experiences, and post pictures.

Information We Collect

Personal Information: When you purchase a tour package or create an account, we collect personal information such as your name, email address, phone number, and billing address.
Tour Experience Reviews and Photos: If you choose to review tour experiences or post pictures, we collect the content you provide, which may include text and images.
Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, pages visited, and the date and time of your visits.

How We Use Your Information

Provide Services: Process your tour package purchases and manage your account.
Enhance User Experience: Improve our website, personalize your experience, and provide customer support.
Communication: Send you updates about your bookings, respond to your inquiries, and inform you about new tours and promotions.
Reviews and Photos: Display your tour reviews and photos on our website to help other customers make informed decisions.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and other technologies to safeguard your data.

Payment Information

We do not store your card information. All payment transactions are processed through secure payment gateways that comply with industry standards.

Data Sharing and Disclosure

We do not share, sell, or rent your personal information to third parties. We may disclose your information only if required by law or if necessary to protect our rights, property, or safety.

Your Rights

Access and Update: Access and update your personal information by logging into your account.
Delete: Request the deletion of your personal information by contacting us.
Opt-Out: Opt-out of receiving marketing communications by following the unsubscribe instructions in our emails.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Charli Tours
Email: info@charlitours.com
Phone: +94 78 574 1921
Address: 107, 41A Middaramulla, Ahungalla, 80562, Sri Lanka